This section contains the most frequently asked questions that our customer service teams receive. However, a more detailed 'Support' section and mobile phone 'User Guides' are provided in the 'My Account' area.

What is Number Synch?
Number Synch allows you to do a fully automated synchronization of your contacts and numbers between your mobile phone and your secure online account. During synchronization your phone will automatically determine what information has changed since your last sync and ensure the changes are saved to your online account. In addition the synchronization spots any changes you have made to your online account and sends these to your phone.

Simple isn't it? And all your contacts and numbers will be safely and securely stored!

Will my mobile work with Number Synch?
The Number Synch service will only work with those mobile phones listed in our 'Phones' page.

If your mobile is not listed then check if it is compatible with our SimGuard SMS Service.

If your mobile is not listed in either section, you can still safely store all your numbers using our Backup Online storage service.

Can I edit contacts on-line?
Yes. You can add, amend or delete any contacts or numbers from your secure, online account area. When you next synchronize your account all changes will be stored in your phone.

Can I send SMS text messages and e-mail from my Number Synch account?
Yes. You can send SMS and e-mails to single or multiple contacts contained in your online account (requires a suitable e-mail client on your PC).

Can I use any UK mobile network?
Yes. Number Synch is compatible with all UK networks.

Can I switch between the different services?
Yes! You automatically have use of ALL Number Backup services that are compatible with your phone.